DYAD. Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to purchases made through the DYAD. website and online shop.
Please read these Terms & Conditions carefully before placing an order. By placing an order through our website, you agree to these Terms & Conditions.
1. About DYAD.
DYAD. is an independent magazine created for people working around birth, with new families, mothers & parents,
The website and shop are operated by:
DYAD. Media LTD
Company number: 17498928
Registered office: 124 City Road, London, EC1V 2NX
Email: hanna@dyad-magazine.co.uk
2. Our products
DYAD. currently sells physical printed magazines through this website.
Each product page provides information about the relevant issue, including its contents and price.
We take reasonable care to ensure that product descriptions, photographs and other information on the website are accurate. However, colours and appearance may vary slightly depending on your screen or device.
3. Prices
The price of each product is shown on the website at the time you place your order.
The current price of DYAD. Issue One is £15, including standard UK postage.
We reserve the right to change prices in the future, but any change will not affect an order that has already been accepted.
4. Placing an order
When you place an order through the website, you are making an offer to purchase the product.
After placing your order, you will receive an email confirming that we have received your order.
Your order will be accepted when we send you confirmation that your order has been accepted or dispatched.
If we are unable to accept your order, for example because the product is unavailable or there is an error in the product information or price, we will contact you and refund any payment you have made.
5. Payment
Payment is made through the payment methods available at checkout.
You must provide accurate and complete information when placing an order.
We do not store your full payment card details. Payment information is processed by our third-party payment provider in accordance with its own terms and privacy policy.
6. Delivery
DYAD. currently available for delivery within the United Kingdom only.
DYAD. magazines are produced in batches following a limited order window.
The order window for each issue will be clearly stated on the product page.
Once the order window closes, we place the relevant bulk print order. Copies are then printed, prepared and dispatched.
Because the magazines are produced following the closing of the order window, they are not held in stock and ready for immediate dispatch.
Please allow up to 2 weeks for delivery after the order window closes. This timeframe includes the bulk printing, preparation and dispatch of orders, as well as delivery by the postal service.
We will aim to dispatch orders as soon as reasonably possible within this timeframe.
Delivery times may vary depending on the printer’s capacity, postal service and circumstances outside our control.
If your order has not arrived within the stated delivery timeframe, please contact us at hanna@dyad-magazine.co.uk and we will investigate this with you.
7. Damaged, faulty or incorrect items
We take care when packing DYAD magazines for dispatch.
If your magazine arrives damaged, faulty, defective or is not the product you ordered, please contact us at hanna@dyad-magazine.co.uk as soon as reasonably possible after receiving it.
Please provide your order number and, where appropriate, photographs showing the damage or problem.
Where required by law, we will provide an appropriate remedy, which may include a replacement or refund.
Nothing in these Terms & Conditions affects your statutory rights under UK consumer law. Goods supplied to consumers must be as described and meet the required standards of quality and conformity.
8. Returns and change-of-mind cancellations
DYAD is a magazine/periodical.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the normal 14-day cancellation right for online purchases does not apply to the supply of a newspaper, periodical or magazine, except where the contract is for a subscription.
Accordingly, orders for individual physical copies of DYAD cannot be cancelled or returned simply because you have changed your mind.
This does not affect your statutory rights where a magazine is faulty, damaged, defective or not as described.
9. Refunds
Where a refund is due, we will normally issue it using the original payment method.
If a refund or other remedy is required because an item is faulty, damaged, defective or not as described, we will deal with the matter in accordance with your statutory consumer rights.
We will not restrict or exclude rights that cannot legally be excluded.
10. Availability
We may limit the number of copies available for purchase.
If an issue becomes unavailable after you have placed an order, we will contact you and, where we cannot fulfil the order, provide a refund.
11. Intellectual property
All content published by DYAD., including but not limited to text, photographs, illustrations, graphics, logos, page designs and other material, is owned by DYAD. or used with permission from the relevant copyright holder.
You may purchase and enjoy a copy of the magazine for your personal use.
You must not reproduce, copy, distribute, sell, publish or commercially exploit the magazine or its contents without the appropriate permission from the copyright owner.
Individual contributors retain any rights that they have agreed to retain in relation to their own work.
12. Website content
We make reasonable efforts to keep the information on the DYAD website accurate and up to date.
However, we do not guarantee that the website will always be available, uninterrupted or completely free from errors.
We may update, change or remove website content when necessary.
13. Events outside our control
We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances outside our reasonable control.
This may include postal or delivery disruption, severe weather, strikes, technical failures, power outages, supplier problems or other circumstances that we could not reasonably have prevented.
Where possible, we will keep you informed and take reasonable steps to minimise the impact.
14. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how we use it and your rights in relation to your personal information.
15. Complaints
If you have a problem with an order or our service, please contact us first at:
hanna@dyad-magazine.co.uk
Please include your order number and a description of the issue.
We will aim to respond and resolve complaints as quickly and reasonably as possible.
16. Changes to these Terms
We may update these Terms & Conditions from time to time.
The version that applies to your order is the version that was displayed on the website when you placed your order.
17. Governing law
These Terms & Conditions are governed by the law of England and Wales.
If you are a consumer, nothing in these Terms & Conditions affects any mandatory rights you may have under the law that applies to you.
18. Contact
If you have any questions about these Terms & Conditions or an order, please contact:
DYAD. Media LTD
Email: hanna@dyad-magazine.co.uk
Website: www.dyad-magazine.c.uk
Company number: 17498928
Registered office: 124 City Road, London, EC1V 2NX